1. Introduction
Welcome to Hancock Custom Rods (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products or services. By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, billing address, shipping address, payment information, and details related to custom rod orders such as specifications or personalization requests. We may also collect information you submit through contact forms or customer service inquiries.
When you visit our website, certain information may be collected automatically. This may include your IP address, browser type, device information, pages visited, time spent on pages, and the website that referred you to us.
We may use cookies and similar tracking technologies to enhance website functionality, analyze traffic, and improve user experience. You may disable cookies in your browser settings, although some features of the website may not function properly if cookies are disabled.
3. How We Use Your Information
We use the information we collect to process and fulfill orders, communicate with you regarding custom builds or purchases, respond to customer service requests, and send order confirmations or updates. If you opt in to receive marketing communications, we may send promotional emails about new products or special offers. We also use collected information to improve our website, prevent fraudulent transactions, maintain business records, and comply with legal obligations.
4. Sharing Your Information
Hancock Custom Rods does not sell or rent your personal information. We may share your information with third-party service providers that help operate our business, such as payment processors, shipping carriers, website hosting providers, and email marketing platforms. These service providers are required to maintain the confidentiality and security of your information. We may also disclose information if required by law or in response to valid legal requests.
5. Payment Security
Payments made through our website are processed using secure third-party payment processors. We do not store full credit card numbers on our servers. Reasonable administrative, technical, and physical safeguards are used to help protect your personal information.
6. Data Retention
We retain personal information only as long as necessary to fulfill orders, maintain accurate business and accounting records, resolve disputes, and comply with legal obligations.
7. Your Privacy Rights
Depending on your location, you may have the right to request access to the personal information we hold about you, request corrections to inaccurate information, request deletion of your information, or opt out of marketing communications. Requests may be submitted using the contact information provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those third-party sites.
9. Children’s Privacy
Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of those changes.